Service terms

Terms of service

Draft page. Booking, payment, cancellation, liability and provider terms are intentionally not finalised. Complete and review them before accepting bookings through the website.

Services and confirmation

To be completed: the scope of concierge services, the role of One Call Concierge in each booking, and when a request becomes confirmed.

Pricing and payment

To be completed: quotations, applicable service fees or commissions, payment timing and accepted payment methods.

Changes and cancellations

To be completed: change requests, cancellations, refunds and the terms that apply to third-party providers.

Applicable law and contact

To be completed once the legal company, operating location and contract model are established.